Privacy policy

PRIVACY POLICY

Last updated: June 10, 2026

At SnuggyCats, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit snuggycats.com or make a purchase.

Information We Collect When you visit our store or place an order, we may collect:

  • Personal identification: Name, email address, phone number, billing and shipping address
  • Payment information: Processed securely by Stripe or PayPal. We never store your full card details.
  • Order information: Products purchased, order history, and communication preferences
  • Device and browsing data: IP address, browser type, pages visited (collected via cookies)
  • Custom product data: Photos or names provided for personalised items

How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmations, tracking updates and customer service communications
  • To send promotional emails and offers (only if you opt in — unsubscribe at any time)
  • To improve our website, products and customer experience
  • To prevent fraud and ensure the security of our store

Cookies We use cookies to enhance your browsing experience. These include essential cookies (required for the store to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to show relevant ads). You can manage your cookie preferences through your browser settings.

Third-Party Services We share certain information with trusted third parties only as necessary to operate our business:

  • Shopify — our e-commerce platform
  • Stripe / PayPal — secure payment processing
  • Shipping carriers — your address is shared to fulfil delivery
  • Email marketing tools — for newsletters (opt-in only)
  • Google Analytics — anonymous website traffic analysis
  • Meta (Facebook/Instagram) — for advertising and remarketing

We do not sell, trade or rent your personal information to any third party.

Data Security We implement industry-standard security measures including SSL encryption and PCI-compliant payment processing. However, no method of transmission over the internet is 100% secure.

Your Rights You have the right to access, correct or delete your personal information at any time. To exercise these rights, contact us at privacy@snuggycats.com. California residents may have additional rights under the CCPA.

Data Retention We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is typically retained for 5 years for accounting purposes.

Children's Privacy Our store is not directed at children under 13. We do not knowingly collect personal information from children.