Contact
Get in Touch
We'd love to hear from you. Whether you have a question about an order, need help choosing the right product for your cat, or just want to share a photo of your furry friend — our team is here to help.
How to Reach Us
Email: support@snuggycats.com
Orders and Returns: orders@snuggycats.com
Privacy Requests: privacy@snuggycats.com
Phone: +1 (307) 443-6353
Website: snuggycats.com
Business Hours
Monday to Friday: 9:00 AM – 6:00 PM (EST) Saturday and Sunday: Closed
We aim to respond to all emails within 24 hours on business days. Messages received on weekends or US public holidays will be answered on the next business day.
Business Information
Business Name: SnuggyCats
Registered Business Name: LabibCo LLC
Registered Address: 75 E 3rd St, Sheridan Wyoming, 82801, United States
Phone: +1 (307) 443-6353
Website: snuggycats.com
Order Support
For the fastest help with order issues, please email orders@snuggycats.com with the following:
Your order number (found in your confirmation email) A brief description of the issue Photos if the item arrived damaged or incorrect
We resolve most order issues within 24–48 hours.
Shipping and Returns
Free US shipping on all orders over $35. Standard delivery takes 2–12 business days. 30-day hassle-free return policy on all eligible items.
For full details, see our Shipping Policy and Return Policy pages.
We Love Hearing From Cat Parents
Got a photo of your cat enjoying a SnuggyCats product? Send it to support@snuggycats.com or tag us on social media. We feature our favourite cat photos regularly.